Refund and Returns Policy

Terms of Return and Replacement

Our online store welcomes you, and informs you that you will find below the terms and conditions regulating your use of this store and all the legal consequences that result from your use of the online store’s services through this electronic platform, as any person’s use of the KeysAlley store, whether he is a consumer of a service or product of the store or Otherwise, this is his approval and acceptance, and he is in his full legal capacity, legally and legally, for all articles and provisions of this agreement, and it is a confirmation of your commitment to its regulations and what was mentioned in it. contained on the property. This Agreement is valid and effective once you accept it and start registering at KeysAlley.

Replacement Policy

Without prejudice to the terms of the agreement and statutory warranty, the consumer has the right to replace the product provided to him by the KeysAlley store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

To replace the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and KeysAlley has the right to inspect the product before replacing it to ensure its safety.

The consumer is not entitled to replace the product in the following cases:

• If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.
• If the product is video tapes, discs, CDs, or information programs that have been used.
• If the product is newspapers, magazines, publications, books, or any other form of literature.
• If a defect appears in the product due to poor possession by the consumer.
• If the contract deals with the provision of accommodation, transportation or feeding services.
• If the contract deals with the purchase of software download products over the Internet.

Return Policy

Without prejudice to the provisions of the agreement and statutory warranty, the consumer has the right to rescind the contract and return the product presented to him from the KeysAlley store within the seven days following the date of receiving the product, and he is not entitled to return the product after the seven days have passed.

To return the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and KeysAlley has the right to inspect the product before returning it to ensure its safety.

The consumer is not entitled to return the product in the following cases:

• If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.
• If the product is video tapes, discs, CDs, or information programs that have been used.
• If the product is newspapers, magazines, publications, books, or any other form of literature.
• If a defect appears in the product due to poor possession by the consumer.
• If the contract deals with the provision of accommodation, transportation or feeding services.
• If the contract deals with the purchase of software download products over the Internet.
• In the event that the provisions of the said return policy are met; The consumer has the right to rescind the contract and return the product to the KeysAlley store with a refund of the amount paid.

Purchase Acknowledgment

The customer’s purchase of any product from the KeysAlley digital or ready-made store means his knowledge and full acceptance of all of the following terms:

• That the customer authorizes KeysAlley Store as an intermediary to provide the goods that he purchased through his own sources
• The guarantee of the KeysAlley store includes that the digital and ready-made products and services are 100% original.
• In the event that the store is unable to provide the item for any reason, the buyer will be refunded for the full amount paid
• The payment process must be confirmed by attaching a copy of the transfer receipt in the case of payment via bank transfer, and the request will not be executed before that
• If the payment is not confirmed within 24 hours, the store has the right to cancel the customer’s order
• In the event that the buyer requests to cancel the order before receiving it, the status of his request will be transferred to “Returned”, and the process of refunding the amount takes a maximum of 10 working days according to the customer’s bank procedure.
• digital products:
• The delivery of the digital product will be via the e-mail of the customer, and he is considered to have entered it correctly during registration on the site.
• The request will be sent within a maximum period of 24 hours for individual requests from the time of confirming the payment process (usually from 1 to 6 hours during official working hours)
• The digital product must be used within 15 days from the time of receiving the order to your registered email (e-mail).
• The store is not responsible for any technical support or replacement of any digital product that has been used after the specified period
• It is required to obtain technical support and warranty that the purchaser’s devices are free from any cracked or suspicious programs
• If there is any problem with the digital product sent and reported on time, it will be replaced to the customer within 24 hours of receiving the complaint
• The customer has the right to request a refund only if an alternative was sent to the same digital product and it did not work as required as well Store warranty and technical support is valid for 12 months from the date of sending the product to the buyer
• The store is not responsible for any digital product that is sent and then the buyer refuses to receive or use it
• The store is not responsible for any communications with manufacturers after ensuring the product works
• The store is not responsible for any legal liability resulting from the misuse of the product (such as the use of products not intended for business in companies, organizations, etc.)
• The customer is responsible for reviewing and following up on any messages he receives periodically from the manufacturer for any required program action.
• The store is not responsible for any defect in product licenses in the event that the customer delays responding to any correspondence from the manufacturer